eSped Parent Portal » Troubleshooting


Below are frequently asked questions related to the Parent Portal. If you cannot find an answer to an issue here please contact the district eSped administrator at (512) 365-9398 or by email [email protected]
1. I cannot see the documents in my browser.
This could be an error with your computer's PDF reader. Your PDF reader may need to be reinstalled or updated. If you can, try to access the documents from another computer or device.
2. I can't log in.
When you receive your first email and document through the Parent Portal you will need to reset your password. Choose the 'Forgot your password?' link on the login screen and follow the directs to reset/create a password. 
3. What do I do if my email address has changed?
First, contact your student's campus and update your information with the registrar. Secondly, contact your student's case manager or the eSped administrator and request that all documents be shared to your new address. Your previous account will still exist and contain all of the documents previously shared with you. 
This page will be updated as questions are received.